From the FAQ:
I didn’t get mine!
1. The address you have listed in your paypal account isn’t current. Double check before you pay, please! If I send a copy to your old address, I can’t be responsible for that, sorry.
2. Sometimes, the post office sucks and things get lost. If you are worried about your copy getting lost, delivery confirmation and/or insurance is available at extra cost.
No one has ever asked me for insurance or delivery confirmation. I stopped offering to send out extra issues because people were emailing me after two weeks, and sometimes I would send them a new one and the original would show up anyway, and it costs me money. Out of 1000 copies, i’ve had about 20-30 people tell me that they didn’t get their copy, and a few of those were people who had it sent to the wrong address. Since I stopped sending out an extra issues a few months ago, maybe five people have emailed me about not getting them. Three were like, “Damn, that sucks.” The other two were not so nice.
Life is a kick in the balls sometimes. We’re having a fence built, and there’s a stump in the way. The guy that was going to remove it for $50-60, didn’t show up. So we had to get some guy to do it at the last minute and he charged me $100. I knew he was overcharging me just because he could but I didn’t have a whole lot of choice. And hilariously enough, the guy who didn’t show up? Called me an hour before the second guy showed up, after ignoring my calls for a week!
Also, last week paypal sent me a ‘reverse transaction’ email to let me know that they had taken $5 from my bank account. When I called to ask what the hell that meant, they told me that one of my customers had used an empty bank account so they couldn’t get the funds from her. Four months ago! So instead of rejecting her payment, they bugged her for a few months and then took the money from me. How fucked up is that? But it’s part of their policy, and if I want to use their service I have to put up with it.
So if you didn’t get your zine and you really think that i’m ripping you off and that I sleep in a mattress stuffed with all of the dollar bills i’ve defrauded people out of, you can file a paypal dispute. You have to file it within 45 days to get a refund, though. Or you can email me and cuss me out, if it makes you feel better. Or cuss me out here!